All Lumigent Customer Support Services are available to customers who have an active Lumigent Technologies maintenance agreement. Lumigent Customer Support is provided under a maintenance agreement to assist you in problem resolution. Lumigent Customer Support will aid you in designating the priority level of the problem according to the guidelines described on this website. Your request for service is logged and the responses tracked, to ensure that services are being provided according to these guidelines. Customer support will provide you with the case number assigned to your request. Please refer to this number when contacting Lumigent about the issue.