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How to Obtain Support
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Method
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Description
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Availability
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| Online resources |
Access online support resources using the links to the left. |
24 x 7 x 365 |
| Web incident submission |
Open an incident using the web issue report page. Incidents may be opened at any time. If an immediate response is required, you may indicate this on the report page (extra charges may apply). |
24 x 7 x 365 |
| Email |
Send email to support@lumigent.com |
24 x 7 x 365, response guaranteed only during business hours |
| Telephone |
+1 978.206.3700 |
Response during business hours only |
| Fax |
+1 978.206.3699 |
24 x 7 x 365 |
Business Hours
Lumigent's business hours are from 8:30 - 5:30 (ET) Monday through Friday. The office is closed during the following holidays:
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving
Christmas
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